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ftk77 is clear about what data we collect, why we collect it, and how you can control it. This policy applies to every account holder in Bangladesh and any eligible region where access to our platform is permitted under local law.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the credentials you set. We also record transaction activity linked to your wallet, including movements through bKash, Rocket and Upay, so your account history stays accurate and visible to you at any time. We collect device and session data — browser type, access time, IP address — to keep the account environment secure and to understand how our lobby is being used. This operational data helps us maintain platform stability and detect unusual activity on your account. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with service partners — such as payment processors handling bKash or Rocket transfers — we do so only to the extent needed to complete those services and under contractual obligations that protect your information. Your data is retained for as long as your account is active and for a period thereafter as required by applicable regulations. Eligibility to use ftk77 depends entirely on your local law and the eligible regions we serve; by using the platform, you acknowledge that responsibility.
Payment activity via bKash is logged against your account wallet for your own record. We share only the minimum data required to process your transfer and do not retain payment credentials beyond what the transaction demands.
Rocket wallet transactions are recorded in your account history. The data passed to the payment processor is limited to what is needed to complete the transfer; your full Rocket account details are never stored on our platform.
Upay payments follow the same data-minimisation approach. Transaction references appear in your account statement, and the processor receives only the data required for settlement — nothing additional.
This privacy policy covers the ftk77 platform — our website, your account area, and the services you access through them. It does not extend to third-party websites you reach by following a link from our pages. Each section below defines what falls inside this policy and what sits outside it, so you know exactly what protection applies at each point of your journey.
Data you enter during login, account setup and profile updates falls fully within this policy. We control how that data is stored, used and protected. You can review it at any time from your account settings page.
Transaction records for bKash, Rocket and Upay transfers are covered here. The payment processors themselves operate under their own privacy terms; our policy governs the data on our side of the transaction only.
Your browsing behaviour within the ftk77 lobby — which categories you open, session duration — is covered by this policy. We use aggregated, anonymised signals to improve how the catalog is organised; individual browsing is not shared externally.
Game studios such as Pragmatic Play, PG Soft or Spadegaming serve their content within our lobby but operate separate data environments. Their own policies govern any data their systems process independently of your ftk77 account.
You hold several practical rights over your personal data at ftk77. These are not abstract — each one maps to a specific step you can take from your account or by contacting us directly. Start with your account dashboard, where your profile details, transaction history and communication preferences are all visible and editable. If something is wrong, correct it there first; the fields are open for you to update at any time. For records we hold that are not directly visible in your account — such as server-side logs linked to your session — you can submit a formal data access request through our support route. We will respond with the information held, subject to any legal retention requirements that apply in your eligible region. If you believe data we hold is inaccurate or should be removed, raise that in writing and we will review it against our retention obligations. Eligibility for any specific right may depend on the laws of your local jurisdiction.
Open your account dashboard and check the profile and transaction sections. Your bKash, Rocket and Upay transaction history is listed there. For records held server-side, submit a written access request via our published support route.
Edit your name, contact information and communication preferences directly inside the account settings page. Changes take effect on the next login session. If a field is locked, contact support with the correction in writing.
Send your question through our published email or live-chat route. State your registered email address and describe the specific data concern. We will confirm receipt and direct the query to the appropriate team.
If you believe we hold inaccurate data or that retention is no longer justified, send a written request. We review each case individually against our legal obligations and respond within the timeframe required under applicable local law.
If you have a question about how your data is handled, three contact routes are available. Use the one that suits how you prefer to communicate — all routes go to the same account and privacy support team.
Send your privacy query to the support email address published in the Contact section of the site. Include your registered account email so we can locate your records without delay.
Open the chat widget on any page of the ftk77 site while you are logged in. Tell the agent you have a privacy or data question and they will route it to the correct team.
Your signed-in account area includes a help and support section. Navigate there to find published guidance on data requests, account corrections and policy queries without contacting support first.
Data security at ftk77 is built into every layer that touches your account. We use encryption on data in transit and apply access controls so that only the processes and staff that need your information to serve you can reach it. Your account credentials are hashed and never stored in readable form.
We use cookies to keep your session active, remember your lobby preferences and measure which categories see the most engagement. You can manage cookie permissions through your browser settings; disabling certain cookies may affect how your account session behaves.
Login attempts are monitored for unusual patterns. If we detect activity that does not match your normal access — such as a login from an unrecognised device — we apply additional verification steps visible in the account flow.
We retain your account data for as long as your account is open and for a defined period after closure, as required by applicable law in the regions we serve. Transaction records tied to bKash, Rocket or Upay are kept for the duration required by financial record obligations.
When this policy changes in a material way, we notify you via the contact address on your account. The updated version is always accessible on this page; the date at the top of the policy reflects the current revision.
These questions come from account holders in Bangladesh who want to understand exactly what data ftk77 holds and what they can do about it. If your question is not here, reach us through live chat or the published support email.
We collect the details you submit during registration — name, contact information and login credentials. We also record device and session data at login. Transaction references for bKash, Rocket and Upay payments are stored in your account history.
Your account dashboard shows your profile, transaction history and communication settings. For server-side records not visible there, send a written access request to our published support email. We respond subject to applicable local legal requirements.
We share data only where needed to deliver the service — for example, passing a transaction reference to a bKash or Rocket processor. We do not sell your data for external marketing. Game studios in our lobby, such as Pragmatic Play or PG Soft, operate their own separate data environments.
Open account settings and edit the relevant field directly. Most profile fields are open for self-service updates. If a field is locked, contact us through live chat or email, state the correction needed, and we will review and apply it.
We retain records for a period after account closure as required by applicable regulations in your eligible region. Transaction data linked to bKash, Rocket or Upay follows financial record retention rules. The specific period depends on the law in your local jurisdiction.
Reach us first through the live-chat widget or published support email — describe your concern and include your registered email address. If you remain unsatisfied after our response, you may escalate to the relevant data protection authority in your jurisdiction.