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Money in and money out both run through the wallet attached to your ftk77 account, where bKash, Nagad, Rocket, Upay and bank transfer sit beside your balance. Your own account generates the steps you see, so the fields and checks you meet are the ones meant for you. Open that area first and the rail labels do the rest.
Funding the wallet is one flow inside your signed-in account, and we keep it on a single screen so you are not hunting for the next button. Pick the rail you already use — bKash and Nagad are the ones most people reach for, with Rocket, Upay and bank transfer beside them. The reference your wallet app hands you is the same one your account watches for, so type the amount exactly as you entered it in that app. If a field looks different from these steps, follow the screen you are on.
Open the deposit area from your signed-in account and read the wallet name shown there.
Pick bKash, Nagad, Rocket, Upay or bank transfer from the list your account displays.
Type the amount, submit, and finish the payment inside your own wallet app.
Return to your account and read the new entry in your wallet history.
Payouts leave from the same wallet you fund from, which keeps the trail readable on both sides. Request one from inside your account, choose a rail your provider supports for payouts, and enter the amount you want to move. We do not print a fixed turnaround anywhere, because the pace depends on the rail, the time of day and any check your account asks for. What you can always read is the status label on the request, plus the reference to quote if it stalls.
Go to the withdrawal area of your account and see which rails are enabled for you.
Select bKash, Nagad, Rocket, Upay or bank transfer and confirm the number or account.
Type the figure you want to move and read the line shown on screen before you submit.
Watch the request in your wallet history and keep the reference number for support.
Your account is the only place a check is defined for you, so treat that screen as the instruction. If we need something, it appears as a named field with the wording we use ourselves — nothing hidden, nothing to guess at. Supply only what the field requests, in the format it accepts. A file from someone else's wallet, a different rail or an older version of the page will not match what we are looking for. If a field reads oddly, ask support before you send more than we asked for.
Open your account area and check the exact field name and format shown.
The name on your bKash, Nagad, Rocket, Upay or bank account should match your registration.
Upload the single item the field requests, in the format it states.
Do not resend the same item; check the status label and ask support if it stays put.
Five rails sit inside the wallet: bKash, Nagad, Rocket, Upay and bank transfer. Which ones you can reach depends on your registration details and on local rules where you live, so the list in your account is the one that counts. Each rail carries its own label there, naming the steps that belong to it, and we keep those labels plain so nothing is buried. Read two of them side by side before you commit to one.
The wallet most Bangladesh customers already keep on their phone. Choose bKash on the deposit screen and follow the payment steps your account shows for it.
Select Nagad from the same list, finish the transfer in your own app, then return to your wallet history where the entry and its label appear.
A rail people often keep for larger transfers. Pick Rocket, quote the reference your account displays, and hold the provider message until the entry clears.
Shown on accounts where this rail is enabled. The deposit screen names it plainly, so you can tell before you start whether Upay is part of your list.
For money moving out of a bank account. The screen lists the details to quote, and your wallet history keeps the same reference on both sides.
When a transfer and your balance disagree, the record settles it. Every rail we support leaves the same four traces behind: a reference, an amount, a time and a status label. Your job is to match the reference from your wallet app against the entry in your history, then read the label to see where the money actually sits. Do that first — the two references make any conversation with support much shorter, and the amount and time are the details we look for first.
The long code from your bKash, Nagad, Rocket or Upay confirmation should match the reference shown against the entry in your account history.
A label says what the system currently thinks: waiting, matched or returned. Read it before assuming anything, because a waiting entry often resolves by itself.
Open your wallet history to see every attempt, including the ones that did not complete. You can compare a single rail across the month.
Hold on to the provider message until the entry is matched, and write down the amount and the time it was sent.
The wallet is the part of your account worth guarding, and most of that work falls to you. Read the address bar before you sign in. Keep your wallet PIN inside the provider's own app rather than written down on your phone, and never send money to a number that arrived in a message claiming to be from us. Our payment path is the one your account shows you; anything outside that path is not something we asked for. If a request feels off, close the page and reach us through the contact route on this site.
Confirm you are on our domain before typing a password. Bookmark the sign-in page rather than arriving from a search result or a forwarded link.
Your bKash, Nagad, Rocket or Upay PIN lives in that provider's app only. We never need it to look at a deposit or a payout.
Payouts go to a wallet held in your own name. A friend's number breaks the match between your request and the money arriving.
When something looks wrong, reach us through the contact path on this site and quote your reference number so the check starts in the right place.
These are the banking questions our support desk answers most often, written down so you do not have to queue for them. Anything specific to your case sits in the account area, and the contact route on this site will get you to a person. Read the sections above first, since they walk through the flow you will actually follow.
bKash, Nagad, Rocket, Upay and bank transfer are the rails we support. The list inside your own account decides which of them apply to you, since availability depends on local law and eligible regions.
Whatever minimum or maximum applies is printed on the deposit screen for the rail you choose, and it can differ between a mobile wallet and a bank transfer. Read that line before you confirm.
Check your wallet history and match the reference from your provider's message against the entry. If the status label has not moved, send both references to support so we can trace it.
We match the receiving wallet to the name on your account so a payout is not returned. A different person's number creates a mismatch we have to clear before the money moves.
Only if a field appears in your account asking for something. We do not request documents by message, and any check shows up as a named item inside your signed-in area.
Yes — bank transfer sits alongside the mobile wallets. Choose it on the deposit screen, quote the details shown there, and the same reference will turn up in your wallet history.